The Bayside Hotel and Resort is a 135-room, 5-story complex which includes a hotel, two restaurants, and a small business center. There is no “typical” day for The Bayside Hotel, and they depend on a diverse workforce to manage a wide range of guest requests at every hour of the day.
To keep a complex operation running smoothly, Bayside faced workforce complications that ranged from last-minute sick leave to schedule changes to unplanned overtime. With their reputation resting squarely on their power to serve guests with personal attention, improved Workforce Management was a grave concern at Bayside. Their ultimate goal was to advance customer service while keeping costs down.
Critical Workforce Management Challenges
The management staff had been struggling to find a hotel employee timekeeping and scheduling system that prevents understaffing, can be adjusted on the fly, keeps all parties informed of scheduling changes, tracks data for DOL compliance, and guarantees that time cards are turned in on time to the payroll service. For Bayside, this was no easy task with so many diverse departments including hospitality, housekeeping, maintenance, and operations. In every department, supervisors needed accurate data to devise scheduling strategies that eliminated waste while maintaining a superior standard of service for their guests.
Solution: Workforce Management Suite
- TimeSimplicity for uncomplicated scheduling and mobile coordination.
- TimeSource Plus for integrated time and attendance tracking.
- Mobile access provides employee access and management control.
Time and Attendance Made Easy With TimeSource Plus
The Workforce Management Suite time tracking tool, TimeSource Plus, started delivering advantages during the very first pay cycle. With mobile access built in, TimeSource Plus allows team members to clock in/out on their mobile device wherever they are—whether they work in housekeeping, guest services, security, or maintenance. Because the PunchLogic feature dramatically decreases missed and duplicate punches, time card accuracy has improved substantially.
TimeSimplicity Cleans up the Scheduling Mess
TimeSimplicity, the scheduling component of Workforce Management Suite has transformed the scheduling process for Bayside managers and employees. It offers managers smart tools for effortless, hassle-free scheduling and allows employees to take over many tasks previously done by managers. Bayside managers are amazed at how simple it is to create, save, and adjust recurring schedules.
Employees and management welcome the automation and centralization of scheduling operations. Employees submit schedule requests to the Virtual Trade Board and view which additional shifts they may pick up. Once a manager has approved a schedule change, TimeSimplicity notifies the ; eliminating phone calls, texts, and emails.
TimeSimplicity has minimized under-staffing which has accelerated room turn-around, shortened front desk guest wait times, and improved personnel efficiency.
Employee hours are controlled with customized system notices and there are nine pay-rate fields and employee groups/sorting/filtering functions to give every department manager scheduling precision.
Workforce Management Suite is the same system used by Hilton, Embassy Suites, Ramada, Sheraton, Holiday Inn and Marriott to save time, cut down labor costs, and maintain regulatory compliance.
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Access1Source offers Workforce Management Suite, the powerful, fully-integrated Workforce Management Suite that makes it easy to optimize the performance of your supervisors, employees, and organization.
Workforce Management Suite includes TimeSource Plus, TimeSimplicity, and TimeWorks Mobile. Workforce Management Suite is established for busy employers like you who need to streamline scheduling, automate time and attendance tracking, maintain regulatory compliance, and reduce labor costs.
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We can get you up and running with Workforce Management Suite in minutes. Contact us today to schedule a demo.
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