Coat and Thai is a stylish Thai restaurant whose owners are planning to open a second location with hopes of franchising in the future. It copes with the obstacles common to the restaurant industry; service peaks, specialized staff, and high employee turnover.
Overwhelming Workforce Management Challenges
Coat and Thai’s lone manager was the only one doing the hiring, scheduling, and time tracking, creating a bottleneck that soon became an all-consuming burden. She was managing employee time, attendance, and scheduling with a 90’s era punch clock, Excel spreadsheets, and a small dry erase board hung in the kitchen. The business has associates working from 5:00 a.m. until 2:00 a.m., seven days a week, further complicating the logistics of scheduling.
Additional obstacles included maintaining adequate staffing for every shift, adapting schedules to sudden surges in business, managing schedule requests, tracking worker meal breaks, and keeping skilled chefs and experienced servers from jumping ship to newer restaurants opening in the neighborhood; a sour prospect for any organization.
Workforce Management Suite Sweetens the Sour
Coat and Thai concluded that the first order of business was automating employee time and attendance. TimeSource Plus allows employees to clock in/out from their mobile devices, eliminating the need to swamp the kitchen during critical shift changes, and allowing employees to merge in and out of shifts with greater efficiency.
Patrons are appreciating better service, and Coat and Thai has done away with costly guesswork and back-dating when congestion forced team members to skip clocking in. Mobile clock also allows their head chef to clock in off site when buying produce at local farmer’s markets, saving time and reducing time card errors, something both management and employees appreciate.
Reduced Labor Costs
Coat and Thai has seen a decline in labor costs as a result of incorporating integrated clock in/out features for unpaid meal times and breaks. Before Workforce Management Suite, staff members often punched out for a meal and forgot to punch back in, creating problematic back-filling and costly guesswork. With Workforce Management Suite PunchLogic, busy team members are only given logical options when accessing the clock in system to decrease mistakes, gather better records, and streamline payroll.
Filling holes in the schedule has become far less complicated with the TimeSimplicity Virtual Trade Board. Previously, the supervisor would circulate shift change requests to the staff, and then re-circulate when options were proposed. Now, employees simply enter requests on the Virtual Trade Board. Managers can rapidly view, monitor and approve shift request changes online. Once a shift trade is approved, TimeSimplicity automatically alerts the appropriate associates. Since the system implementation, the restaurant has rarely been caught shorthanded. Job codes and pre-set requirements make scheduling simple so classifications such as the age requirement to serve alcohol don’t get missed during shift swaps or replacements.
SOLUTION — Workforce Management Suite
- TimeSimplicity for streamlined restaurant scheduling and mobile coordination.
- TimeSource Plus for integrated time and attendance tracking.
- Mobile access provides employee access and management control.
The staff members love the Virtual Trade Board because it has completely reduced the time it takes to manage work schedules and submit time cards. Many team members are college students whose schedules change each semester. Adapting schedules to better offer staff flexibility has greatly improved associate morale and reduced turnover.
Equipped for Expansion
The owners of Coat and Thai are better prepared for projected expansion into new venues and franchising. With a handle on the challenges of crew scheduling, and seamless integration with payroll, owners and management can now concentrate on service and growth. Custom templates make schedule replication quick and easy, and centralized reporting allows the business to monitor and accommodate changes while decreasing pricey overtime, scheduling conflicts, and peak service emergencies.
Most importantly; associates are eager to participate in the growth of the organization and share their enthusiasm with their increasingly satisfied patrons.
Access1Source offers Workforce Management Suite, the powerful, fully-integrated Workforce Management Suite that makes it easy to optimize the performance of your managers, employees, and business.
Workforce Management Suite includes TimeSource Plus, TimeSimplicity, and TimeWorks Mobile. Workforce Management Suite is created for busy employers like you who need to streamline scheduling, automate time and attendance tracking, maintain regulatory compliance, and lessen labor costs.
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We can get you up and running with Workforce Management Suite in minutes. Contact us today to book a demo.