Coat and Thai is an upscale Thai restaurant whose owners are planning to open a second location with hopes of franchising in the future. It deals with the complications common to the restaurant industry; service peaks, specialized staff, and high employee turnover.
Overwhelming Workforce Management Challenges
Coat and Thai’s lone manager was the only one doing the hiring, scheduling, and time tracking, creating a bottleneck that soon became an overwhelming burden. She was managing employee time, attendance, and scheduling with a 90’s era punch clock, Excel spreadsheets, and a small dry erase board hung in the kitchen. The business has team members working from 5:00 a.m. until 2:00 a.m., seven days a week, compounding the logistics of scheduling.
Additional challenges included maintaining adequate staffing for every shift, adapting schedules to sudden surges in business, managing schedule requests, tracking staff member meal breaks, and keeping skilled chefs and experienced servers from jumping ship to newer restaurants opening in the neighborhood; a sour prospect for any organization.
Workforce Management Suite Sweetens the Sour
Coat and Thai concluded that the first order of business was automating employee time and attendance. TimeSource Plus allows employees to clock in/out from their mobile devices, eliminating the need to congest the kitchen during critical shift changes, and allowing employees to move in and out of shifts with increased efficiency.
Patrons are enjoying better service, and Coat and Thai has eliminated costly guesswork and back-dating when congestion forced staff members to skip clocking in. Mobile clock also permits their head chef to clock in off site when acquiring produce at local farmer’s markets, saving time and reducing time card errors, something both management and employees appreciate.
Reduced Labor Costs
Coat and Thai has seen a reduction in labor costs as a result of incorporating integrated clock in/out features for unpaid meal times and breaks. Before Workforce Management Suite, employees often punched out for a meal and forgot to punch back in, creating problematic back-filling and costly guesswork. With Workforce Management Suite PunchLogic, busy team members are only given logical options when accessing the clock in system to lessen mistakes, gather better records, and expedite payroll.
Filling holes in the schedule has become much simpler with the TimeSimplicity Virtual Trade Board. Previously, the manager would circulate shift change requests to the staff, and then re-circulate when options were proposed. Now, team members simply enter requests on the Virtual Trade Board. Managers can rapidly view, monitor and authorize shift request changes online. Once a shift trade is approved, TimeSimplicity automatically alerts the appropriate employees. Since the transition, the restaurant has rarely been caught shorthanded. Job codes and pre-set requirements make scheduling simple so classifications such as the age requirement to serve alcohol don’t get overlooked during shift swaps or replacements.
SOLUTION — Workforce Management Suite
- TimeSimplicity for streamlined restaurant scheduling and mobile coordination.
- TimeSource Plus for integrated time and attendance tracking.
- Mobile access offers employee access and management control.
The team members love the Virtual Trade Board because it has significantly reduced the time it takes to manage work schedules and submit time cards. Many employees are college students whose schedules change each semester. Adapting schedules to better deliver staff flexibility has significantly improved worker morale and minimized turnover.
Equipped for Expansion
The owners of Coat and Thai are better prepared for projected expansion into new venues and franchising. With a handle on the complexities of crew scheduling, and seamless integration with payroll, owners and management can now concentrate on service and growth. Custom templates make schedule replication quick and easy, and centralized reporting permits the organization to monitor and accommodate changes while reducing pricey overtime, scheduling conflicts, and peak service emergencies.
Most importantly; employees are happy to participate in the growth of the business and share their enthusiasm with their increasingly satisfied customers.
Access1Source offers Workforce Management Suite, the powerful, fully-integrated Workforce Management Suite that makes it easy to optimize the performance of your supervisors, employees, and business.
Workforce Management Suite includes TimeSource Plus, TimeSimplicity, and TimeWorks Mobile. Workforce Management Suite is established for busy employers like you who need to streamline scheduling, automate time and attendance tracking, maintain regulatory compliance, and lessen labor costs.
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We can get you up and running with Workforce Management Suite in minutes. Contact us today to schedule a demo.