Northwest Outfitters is a small retail chain tackling the challenges of selling in the competitive outdoor sports sector. Managing a specialized labor force across 5 locations became their focus as an opportunity to significantly reduce costs and gain a competitive advantage.
Workforce Management is a key sore spot for retail companies with multiple departments. Northwest Outfitters’ primary challenge is keeping unique departments staffed with the right people while reducing costs with viable cross-department coverage. They also wanted to address one of their largest budget troubles; unplanned overtime.
Except for a small team of supervisors, all sales associates are part time. When there is a staffing glitch, it can be nearly impossible to keep part-timers from working forty hours or more. Holiday breaks and year-end staffing has added scheduling dilemmas and compliance pressure with the burden of tracking and reporting.
Workforce Management Suite Integration Creates Savings
With TimeSimplicity, the scheduling solution in Workforce Management Suite, department managers designed standard schedule templates for busy and slow sales periods, which vary from department to department. With the standard schedule in place, supervisors can drag and drop to adapt to changing conditions. This has been an essential time saver for managers, and with pre-defined alerts, has provided a significant reduction in unplanned overtime.
SOLUTION — Workforce Management Suite
- TimeSimplicity for streamlined scheduling and mobile coordination.
- TimeSource Plus for integrated time and attendance tracking.
- Mobile access provides employee access and management control.
Before Workforce Management Suite implementation, team members continuously contacted supervisors about shift changes, time card foul-ups, and PTO accruals. With Employee Self Service (ESS), employees clock in/out from their mobile device, handle their own time cards, submit time off requests, and view accruals without having to contact a supervisor. With the intuitiveness of PunchLogic, time card foul-ups are no longer a significant problem.
When employees manage shift changes, all supervisors have to do is confirm them on the Virtual Trade Board. TimeSimplicity even informs the employees affected when a shift change is approved! With job codes and employee groups, employees with the appropriate skills are scheduled in the corresponding departments. This helps maintain superb customer service for which Northwest is known.
No More Compliance Headaches
With customized overtime alerts, supervisors are notified when part-time employees are approaching full-time hours, and full-timers are approaching overtime. They don’t need to be continually monitoring time cards to keep staff members working within the authorized hours. In the case of a DOL audit, reports can be produced instantly from attendance data that was automatically captured and recorded.
Northwest Outfitters is benefitting from reduced labor costs, improved scheduling, automated compliance tools, and associates who are much happier with their jobs.
Access1Source offers Workforce Management Suite, the powerful, fully-integrated Workforce Management Suite that makes it easy to optimize the performance of your managers, employees, and company.
Workforce Management Suite includes TimeSource Plus, TimeSimplicity, and TimeWorks Mobile. Workforce Management Suite is developed for busy employers like you who need to streamline scheduling, automate time and attendance tracking, maintain regulatory compliance, and reduce labor costs.
How much can you save? Check our Access1Source ROI Calculator.
We can get you up and running with Workforce Management Suite in minutes. Contact us today to set up a demo.