Case Study: Call Center

Call centers that optimize their human capital can significantly increase efficiency and productivity. This was the intent of our example company, a customer service center which had launched eight years previously with one healthcare client. Last year, when they...

TimeSimplicity: The Cure for Nurse Staffing Headaches

Today’s post is for nurse managers currently using substandard scheduling tools. When caring for patients, nurses live in a world of innovative devices and sophisticated data management systems that have significantly upgraded the way they execute their jobs....

Case Study: Residential Care Facility

Today’s case study explains how Workforce Management Suite cleaned up an employee scheduling mess at an 18-bed group home for adults with chronic mental illness. The long-term care facility needed relief from nonstop employee scheduling confusion that had eroded...