by Jackie | Oct 26, 2017 | Uncategorized
Call centers that optimize their human capital can significantly increase efficiency and productivity. This was the intent of our example company, a customer service center which had launched eight years previously with one healthcare client. Last year, when they...
by Jackie | Oct 19, 2017 | Uncategorized
Today’s post is for business owners who have limited experience with data analysis, use manual timekeeping and scheduling processes, and want to use a scientific approach to better manage their workforce. Workforce Management 101 Capturing Workforce Management...
by Jackie | Oct 11, 2017 | Uncategorized
Today’s post is for nurse managers currently using substandard scheduling tools. When caring for patients, nurses live in a world of innovative devices and sophisticated data management systems that have significantly upgraded the way they execute their jobs....
by Jackie | Oct 5, 2017 | Uncategorized
Today’s case study explains how Workforce Management Suite cleaned up an employee scheduling mess at an 18-bed group home for adults with chronic mental illness. The long-term care facility needed relief from nonstop employee scheduling confusion that had eroded...
Recent Comments