How Can I Improve My PBJ Reporting?

Regulatory compliance reporting can sometimes seem nebulous and fuzzy. Where does the compliance data go when you send it to an enormous federal agency? Does anyone actually do anything with it? Don’t wrongly assume that Payroll Based Journal data is lost in a...

Case Study: Call Center

Call centers that optimize their human capital can significantly increase efficiency and productivity. This was the intent of our example company, a customer service center which had launched eight years previously with one healthcare client. Last year, when they...