Case Study: Call Center

Call centers that optimize their human capital can significantly increase efficiency and productivity. This was the intent of our example company, a customer service center which had launched eight years previously with one healthcare client. Last year, when they...

Case Study: Residential Care Facility

Today’s case study explains how Workforce Management Suite cleaned up an employee scheduling mess at an 18-bed group home for adults with chronic mental illness. The long-term care facility needed relief from nonstop employee scheduling confusion that had eroded...

Case Study: Hotel Workforce Management

Today’s case study highlights how the owner of a small hotel won a competitive edge by implementing Workforce Management Suite. Our example company is a 45-room hotel located on the slopes of a small ski resort. For fifty years, this facility and two...

Case Study: Tech Firm With Remote Employees

Telecommuting is a valuable perk our example company offers its tech employees. The software development firm has 18 permanent employees and hires contract staff members on an as-needed basis. The company operates completely from a virtual office and benefits from the...

Case Study: Hotel Shift Management

Smart Scheduling for Hotel and Hospitality Access1Source helps hotel boost their bottom line with automated scheduling and more efficient time and attendance tracking. The Bayside Hotel and Resort is a 135-room, 5-story complex which includes a hotel, two restaurants,...

Case Study: Patient Care Staff Scheduling and PBJ

Access1Source helps assisted living facility put an end to scheduling conflicts, cover gaps, and improve quality while raising employee morale. Suncrest Assisted Living management was worrying about maintaining quality resident care because they had to address a...