Case Study: Cabinet Shop

Running a small manufacturing operation in the United States is not for the faint of heart. We have seen so many proud “Made in America” operations fail due to foreign competition and the recession that those unfamiliar with the industry might be surprised...

Case Study: Health Club

In the last few years, health club memberships have dropped in price due to increasing industry competition. To stay profitable, gyms must serve hundreds of clients with a small staff, and our example gym is no exception. The gym’s owners knew that it was easier...

Case Study: Landscaping Business

Today’s case study focuses on a landscaping business with 18 full time employees, 6 part time workers, and 15-20 seasonal contractors during peak months. The business provides landscaping and lawn maintenance services to businesses and residential clients in a...

Case Study: Small Manufacturer

Today’s example company is owned by a woman who starting making soap as a fun hobby. She started selling her handcrafted, all-natural soaps only because friends and acquaintances asked if they could purchase them. She wasn’t planning to launch a startup....

Case Study: Call Center

Call centers that optimize their human capital can significantly increase efficiency and productivity. This was the intent of our example company, a customer service center which had launched eight years previously with one healthcare client. Last year, when they...

Case Study: Residential Care Facility

Today’s case study explains how Workforce Management Suite cleaned up an employee scheduling mess at an 18-bed group home for adults with chronic mental illness. The long-term care facility needed relief from nonstop employee scheduling confusion that had eroded...